Privacy Policy

Date of last update: 21 July 2025

This Privacy Policy describes the rules for processing personal data and using cookies on the PhenixHosting.eu website (hereinafter: “Website”). We care about protecting your privacy and ensure compliance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and other applicable laws.

1. Personal Data Administrator

The administrator of your personal data is PhenixHosting.eu with its registered office in Świdnica. You can contact us:

2. Purposes and Legal Basis for Data Processing

We process your personal data for the following purposes:

  • Provision of hosting services: Data such as first name, last name, email address, telephone number, IP address, and billing information are processed for the purpose of performing the contract for the provision of hosting services (legal basis: Article 6(1)(b) of the GDPR).
  • Contact with users: Responding to inquiries sent via the contact form or email (legal basis: Article 6(1)(f) of the GDPR – legitimate interest of the controller).
  • Marketing of our own services: Sending newsletters or information about offers, if you have given your consent (legal basis: Article 6(1)(a) of the GDPR).
  • Analysis and statistics: Using analytical tools, such as {e.g. Google Analytics}, to monitor website traffic in order to improve the functionality of the Website (legal basis: Article 6(1)(a) of the GDPR – user consent).
  • Ensuring the security of the Website: Processing data such as IP addresses to protect against cyber attacks and ensure the proper functioning of the Website (legal basis: Article 6(1)(f) of the GDPR).

3. Types of Data Collected

When you use the Website, we may collect the following data:

  • Data provided voluntarily: first name, last name, email address, phone number, billing information (e.g., tax ID number, company address) provided when creating an account, placing an order, or contacting us.
  • Data collected automatically: IP address, device and browser data, cookies, data on website behavior (e.g., subpages viewed, time spent on the Website).
  • Data from forms: information provided in the contact form, order form, or when subscribing to the newsletter.

4. Cookies and Tracking Technologies

The website uses cookies for the following purposes:

  • Ensuring the proper functioning of the website (necessary cookies).
  • Website traffic analysis and functionality improvement (analytical cookies, e.g. Google Analytics).
  • Personalization of content and advertising (marketing cookies).

The user agrees to the use of cookies through browser settings or the cookie banner displayed on their first visit to the Website. You can manage cookie settings in your browser or in the section. Disabling essential cookies may hinder the use of the Website.

Session cookies are stored until you leave the Website or close your browser. Persistent cookies are stored for up to 12 months or until you withdraw your consent.

5. Sharing Personal Data

Your personal data may be transferred to:

  • Entities processing data on our behalf: hosting companies, Stripe payment service providers, analytics tool providers (e.g., Google Inc.), accounting service providers.
  • Third parties in countries outside the EEA: If data is transferred to third countries (e.g., the US in the case of Google Analytics), we ensure compliance with the GDPR by using standard contractual clauses or other data protection mechanisms.

We do not share your personal data for marketing purposes without your explicit consent.

6. Data Retention Period

  • We store data related to the provision of hosting services for the duration of the contract and for the period required by law (e.g., for tax purposes – up to 5 years from the end of the tax year).
  • We store data processed on the basis of consent until consent is withdrawn.
  • We store automatically collected data (e.g., IP address, cookies) for no longer than 12 months or until consent is withdrawn.

7. User Rights

In accordance with the GDPR, you have the following rights:

  • The right to access data and obtain copies thereof.
  • Right to rectification.
  • The right to erasure of data (“right to be forgotten”).
  • Right to restrict data processing.
  • Right to data portability.
  • The right to object to data processing.
  • The right to withdraw consent at any time (without affecting the lawfulness of processing based on consent before its withdrawal).
  • The right to lodge a complaint with the President of the Personal Data Protection Office (ul. Stawki 2, 00-193 Warsaw).

To exercise the above rights, please contact us at Administrator@phenixhosting.eu.

8. Data Security

We use appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or breach. We have implemented, among other things:

  • Data encryption (SSL/TLS).
  • Regular backups.
  • DDoS attack protection systems Thanks to Cloudflare.
  • Restricting access to data to authorized employees only.

9. Transfer of Data to Third Countries

If we use tools such as Google Analytics, your data may be transferred to countries outside the European Economic Area (e.g., the US). In such cases, we ensure compliance with the GDPR by using standard contractual clauses or other data protection mechanisms.

10. Contact

For matters related to personal data processing or privacy policy, please contact us at Administrator@phenixhosting.eu or @maxwhitepl

11. Changes to the Privacy Policy

We reserve the right to update this Privacy Policy in order to adapt it to changes in the law or changes in the functioning of the Website. The current version will always be available at https://Phenixhosting.eu/privacy-policy/